Below is the privacy policy (hereinafter referred to as “web privacy policy” or “policy”) that governs the Web Platform https://bemate.com/ (hereinafter referred to as “the Platform”), under the ownership of BE MATE COMMUNITY ESPAÑA S.A. (hereinafter “BE MATE” or “we”), an entity with its registered address at Calle de La Palma 10, 28004, Madrid and registered in the Commercial Registry of Madrid, Volume 32409, Folio 35, Section 8, Sheet 583346. PLEASE TAKE A FEW MINUTES TO READ OUR PRIVACY POLICY, IT WON’T TAKE LONG. WITH IT, WE WANT TO EXPLAIN TO YOU IN A SIMPLE, CLEAR, AND TRANSPARENT WAY HOW WE HANDLE AND PROTECT YOUR PERSONAL INFORMATION AND YOUR RIGHTS. YOUR SECURITY AND THAT OF YOUR PERSONAL DATA IS FUNDAMENTAL TO BE MATE AND WE TAKE ITS PROPER PROTECTION VERY SERIOUSLY.
TO WHOM IS THIS POLICY ADDRESSED AND APPLICABLE?
This policy is applicable to all users of the platform, whether or not they are clients of BE MATE (hereinafter, interchangeably, “the user” or “the users”) who are considered natural persons. By personal data, we refer to all information regarding an identified or identifiable natural person. If you are already a client of BE MATE, because you have signed a contract with us, you should also refer to the information contained therein regarding specific privacy terms.
IF YOU BROWSE OR USE OUR WEB PLATFORM, WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
We are responsible for processing your personal data: Full name of the entity: BE MATE COMMUNITY ESPAÑA S.A. Registered address: Calle de La Palma 10, 28004, Madrid Tax ID: A87035838 General contact email:
dpo@bemate.com
WHO IS BE MATE’S DATA PROTECTION OFFICER (DPO)?
BE MATE has appointed a DATA PROTECTION OFFICER (DPO), with whom users can contact regarding all matters related to the processing of their personal data and to exercise their rights as stipulated in the GDPR. You can contact our DPO through the following contact details: Postal address: dpo@bemate.com Contact email: Calle de La Palma 10, 28004, Madrid
DATA PROCESSING CARRIED OUT THROUGH THE PLATFORM
| Purpose of Processing |
Additional Information |
Categories of Data |
Legal Basis |
Retention Period |
| Browsing the web |
Allowing you access to the information and content made available on it. We suggest reviewing the documents of the Spanish Data Protection Agency (AEPD) for recommendations to minimize privacy risks derived from browsing the Internet and information on technological security. Additionally, if you access our Web, we inform you that we will process your browsing data for analytical, advertising, and statistical purposes, provided you have accepted the corresponding cookies as per the Cookies Policy set out for this purpose, and you can configure your preferences at any time regarding the processing of your personal data for these purposes. |
Web browsing data (data from your web browsing with cookie support, websites you visit, connection times, etc.). |
Your consent, particularly if accepting or authorizing the use of cookies that require it, as provided in our Cookies Policy (ex art. 6.1 a) of the GDPR). Depending on the cases, the legitimate interest, your own or third parties’, associated with proper technical usability, management, maintenance, development, and evolution of the Web, tools, network, and associated information systems will also apply (ex art. 6.1 f) of the GDPR). |
Your data will be retained for the essential and necessary time to allow you proper navigation and use of our Web and its content. Regarding the data associated with your browsing profile, concerning the analytical cookies you have accepted, you should refer to the section related to their temporality (see Cookies Policy). |
| Managing reservations. |
Manage the reservations made by Be Mate’s customers through the Website, which includes managing queries received from them and following up on the maintained relationship. |
Personal identification data (first and last name). Personal contact data (phone or personal mobile, email address). Professional data: (company) Economic data (card number, cardholder name, card expiration date). |
Legitimation by the execution of the service contract between you and Be Mate or the application of pre-contractual measures. |
6 years pursuant to Article 30 of the Royal Decree of August 22, 1885, publishing the Commercial Code. |
| Addressing your request for information regarding long-term rental |
Provide the requested information regarding long-term rental. |
Personal identification data (first and last name). Personal contact data (phone or personal mobile, email address). Personal data processed as a result of the inquiry. Check-in and check-out date |
Your consent. |
For the time strictly necessary to resolve or address the information request. |
| Addressing your request for information regarding the management of your building |
Provide the requested information regarding the management of your building. |
Personal identification data (first and last name). Personal contact data (phone or personal mobile, email address). Exact address of the building. |
Your consent. |
For the time strictly necessary to resolve or address the information request. |
| Sending commercial information. |
Conduct advertising and commercial information mailings related to Be Mate, its activities, products, services, offers, special promotions, as well as varied documentation by any means, including electronic ones, |
Personal identification data (first and last name). Personal contact data (phone or personal mobile, email address). |
Your consent. |
Your personal data will be processed for this purpose as long as you do not object and up to two years after your relationship with BE MATE ends. |
When the legitimate basis for processing your personal data is your consent, we remind you that you have the right to revoke it at any time easily and free of charge by writing to us at dpo@bemate.com. Regarding the retention period, in general, when personal data are no longer necessary for the processing purposes for which they were collected, they will be blocked, remaining available only to competent authorities for the possible clarification of legal responsibilities during their processing, always in compliance with applicable regulations, and cannot be used for other purposes. After the corresponding legal deadlines have elapsed, in case of blocking, your data will be deleted as provided by applicable regulations, and if applicable, they may also be securely anonymized by BE MATE (anonymized/non-personal data).
WHAT ARE THE CONSEQUENCES OF NOT PROVIDING YOUR DATA?
We strive to request or apply the minimum and essential data required to carry out personal data processing that we perform in full development of our social purpose and goals. All in line with the principles contained in applicable regulations. However, not providing your personal data could make it impossible for you to: 1) navigate properly on our web (disable technical cookies); 2) process your specific request or petition (for example, due to the absence or insufficient completion of the forms enabled on the platform). In any case, the information and personal data you provide must be sufficient, adjusted, and limited to what is requested through the platform forms; accurate, updated, and truthful, to be able to adequately verify your identity and access the platform services. Users are fully responsible for the data and personal information they provide to BE MATE within the framework of the platform and, if applicable, for the services they request or contract.
DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
In general, we do not share your data with third parties, nor do we sell or offer them to them. However, as a BE MATE client, your personal data may be shared with collaborating entities, in the manner and for the purposes described in the contracts signed with these entities and/or ours. In light of the aforementioned purposes, your personal data may, where applicable, be communicated to the following recipients: o Public Administrations in the cases provided for by law. o State Security Forces and Bodies. o Courts and Tribunals.
Similarly, certain third parties may access your personal information in the course of the services they may provide to BE MATE. For example, in the case of third-party cookies applied on the platform (see cookies policy). BE MATE has several data processors under its control, allowing access to them, as trusted providers, to the extent strictly necessary for the contracted services to be performed. These processors operate under a services contract under the terms and conditions contained in Article 28 of the GDPR, with BE MATE conducting the corresponding checks, inspections, and audits in this area to ensure that these data processors fully comply with the contracts signed for this purpose and applicable regulations.
ARE INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA BEING MADE?
We inform you that, in general, no international transfers of your personal data are planned, with BE MATE adopting the necessary measures and guarantees in this area in accordance with current personal data protection regulations. Notwithstanding the above, our cookie policy provides information on the use of Cookies by third parties that could make international transfers of personal data. You can check the privacy information of third parties serving cookies on this website through our Cookies Policy.
WHAT RIGHTS DO YOU HAVE, WHAT DO THEY MEAN, AND HOW CAN YOU EXERCISE THEM?
You can exercise your rights of access, rectification, erasure, portability, restriction of processing, and objection by sending a letter to the company’s registered address, Calle de La Palma 10, 28004, Madrid, or by emailing dpo@bemate.com, enclosing, if necessary to verify your identity, a copy of your national identity document or equivalent identification document (passport, N.I.E.…).
Additionally, we inform you that if you feel your personal rights have not been duly attended to, you can file a claim with the competent control authority, in this case, the Spanish Data Protection Agency (AEPD). For more information, visit the website www.aepd.es. MADRID | BARCELONA | STA CRUZ DE TENERIFE | SEVILLA | LAS PALMAS www,cecamagan.com. However, we recommend that before filing any complaint or claim with the AEPD, you contact us, and especially BE MATE’s DPO (dpo@bemate.com) to analyze the specific situation and attempt, if applicable, to find an effective and amicable solution.
ARE SECURITY AND PROTECTION MEASURES APPLIED TO YOUR PERSONAL DATA?
Considering the nature, scope, context, and stated purposes of the processing, as well as the risks of varying likelihood and severity for your rights and freedoms, BE MATE applies (and will apply) appropriate technical and organizational measures to ensure the security and protection of your personal data according to privacy by design and by default criteria, and applying a concurrent risk-focused system that will be reviewed and updated by BE MATE when required. The use of the Hypertext Transfer Protocol (HTTPS) on our platform is a reinforced guarantee for the security of your personal data.
VALIDITY AND MODIFICATION OF THE PRIVACY POLICY
This policy is effective as of April 5, 2024. BE MATE reserves the right to modify this policy to adapt it to future legislative, doctrinal, or jurisprudential updates that may apply, or for technical, operational, commercial, corporate, and business reasons, informing you reasonably in advance of any changes, when possible. In any case, we recommend that every time you access this platform, you read this policy in detail, as any modifications will be published through it.
