WEB PRIVACY POLICY: BE MATE COMMUNITY ESPAÑA, S.A.
Below is the
privacy policy (hereinafter,
“web privacy policy” or
“policy”) that governs the Web Platform
https://bemate.com/ (hereinafter,
“the Platform“), owned by BE MATE COMMUNITY ESPAÑA S.A.U. (hereinafter, “BE MATE”), with CIF A87035838, registered office at C/Serrano, 8 – 2 DR, Madrid (28001) – Spain, and registered in the Commercial Registry of Madrid, Volume 32409, Folio 35, Section 8, Sheet 583346.
PLEASE TAKE A FEW MINUTES TO READ OUR PRIVACY POLICY, IT WON’T TAKE LONG. WE WANT TO EXPLAIN TO YOU SIMPLY, CLEARLY, AND TRANSPARENTLY HOW WE TREAT AND PROTECT YOUR PERSONAL INFORMATION AND YOUR RIGHTS. YOUR SAFETY AND THAT OF YOUR PERSONAL DATA IS FUNDAMENTAL FOR BE MATE AND WE TAKE ITS ADEQUATE PROTECTION VERY SERIOUSLY.
WHO DOES THIS POLICY APPLY TO?
This policy applies
to all users of the platform, whether or not they are customers of
BE MATE (hereinafter, interchangeably, “the user” or “the users”) who are considered natural persons. By personal data, we mean all information about an identified or identifiable natural person. If you are already a
customer of
BE MATE, because you have signed a contract with us, you must also refer to the information contained in this document regarding the specific privacy terms.
IF YOU BROWSE OR USE OUR WEB PLATFORM, WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
In general, the data controller of your personal information will be the following company:
| Full name of the entity: BE MATE COMMUNITY ESPAÑA S.A.U. |
| Registered office: C/Serrano, 8 – 2 DR, Madrid (28001) – Spain |
| CIF: A87035838 |
| Contact email (general): dpo@bemate.com |
However, regarding the data processing that occurs through the ”
Business Traveller ” section of the Platform, your data controller will be the following company:
| Full name of the entity: BE MATE CORPORATE, S.L |
| Registered office: Calle serrano, 8 – piso 2 dr, 28001, Madrid |
| CIF: B88047535 |
| Contact email (general): dpo@bemate.com |
WHO IS THE DATA PROTECTION OFFICER (DPO)?
BE MATE and
BEMATE CORPORATE S.L. have appointed a DATA PROTECTION OFFICER (DPO), with whom users, if they wish, can contact regarding all issues related to the processing of their personal data and the exercise of their rights as provided in the GDPR. You can contact our DPO through the following contact information:
DATA PROCESSING CARRIED OUT THROUGH THE PLATFORM
| Purposes of processing |
Additional information |
Data categories |
Legal basis |
Retention period |
| Navigating the web |
Allowing you access to the information and content available on it. |
Web browsing data (data from your web browsing supported by cookies, websites you visit, connection time, etc.). |
Your consent, in particular, in case of accepting or authorizing the use of cookies that require it, in accordance with our Cookies Policy (on the basis of article 6.1 a) of the GDPR). |
Your data will be kept for the necessary time to enable you to navigate the platform correctly and use our website and content. Regarding the data associated with your browsing profile, concerning the analytical cookies you have accepted, you should refer to the section regarding the temporality of them (see Cookies Policy). |
When the legitimate basis for processing your personal data is your consent, please note that you have the right to revoke it at any time, easily and free of charge by writing to
dpo@bemate.com.
In terms of data retention, as a general rule, when personal data is no longer necessary for the processing purposes for which it was collected, it will be blocked, being available only to the competent authorities for possible clarification of legal responsibilities during their processing, always in accordance with applicable regulations, and cannot be used for other purposes. Once the legal deadlines have elapsed in the case of blocking, your data will be deleted as provided by applicable regulations, and if applicable, securely anonymized by
BE MATE (anonymized/non-personal data).
WHAT ARE THE CONSEQUENCES OF NOT PROVIDING US WITH YOUR DATA?
We strive to request or apply the minimum and essential data to carry out the processing of personal data we carry out in full development of our purpose and social goals. All in accordance with the principles contained in the applicable regulations.
However, the lack of provision of your personal data could result in the impossibility of: 1) you being able to navigate correctly on our website (disabling technical cookies); 2) process your specific request or application (for example, due to the lack or insufficient completion of the forms available on the platform).
In any case, the information and personal data you provide to
BE MATE on the platform must be sufficient, appropriate, and limited to what is requested through the platform forms; accurate, up-to-date, and truthful, in order to verify your identity properly and access the platform’s services.
Users will be fully responsible for the data and personal information they provide to
BE MATE within the platform and, if applicable, for the services they require or contract.
DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
In general, we do not share your data with third parties, nor do we sell or offer it to them. However, as a customer of
BE MATE, your personal data may be shared with those collaborating entities, in the manner and for the purposes described in the contracts signed with them and/or us. In light of the aforementioned purposes, your personal data may be communicated, if applicable, to the following recipients:
- Public administrations in the cases provided for by law.
- State Law Enforcement Agencies.
- Courts and Tribunals.
Likewise, it is possible that certain third parties may access your personal information in the provision of services to
BE MATE. For example, in the case of third-party cookies used on the platform (see
cookie policy).
BE MATE has various data processors under its control, allowing access to them as trusted providers, and to the extent strictly necessary for the provision of services contracted with them. These processors operate under a service contract on the terms, with the conditions, and guarantees contained in article 28 of the GDPR, with
BE MATE carrying out the corresponding controls, inspections, and audits in this area to ensure that such data processors strictly comply with the contracts signed for this purpose and the applicable regulations.
ARE INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA MADE?
We inform you that, in general, international transfers of your personal data are not foreseen, and the necessary measures and guarantees are adopted by
BE MATE in this regard in accordance with current data protection regulations. However, in our cookie policy, you will find information about the use of Cookies by third parties that may make international transfers of personal data. You can consult the privacy information of the third parties serving cookies on this website through our
Cookie Policy.
WHAT RIGHTS DO YOU HAVE, WHAT DO THEY MEAN, AND HOW CAN YOU EXERCISE THEM?
You can exercise your rights of access, rectification, erasure, portability, restriction of processing, and opposition by letter addressed to the company’s registered office at C/Serrano, 8 – 2 DR, Madrid (28001) – Spain, or by email addressed to
dpo@bemate.com, accompanying, if necessary to prove your identity, a copy of your national ID card or equivalent identifying document (passport, N.I.E…).
Also, we inform you that if you do not believe that your personal rights have been properly addressed, you can file a complaint with the competent supervisory authority, in this case, the Spanish Data Protection Agency (AEPD). For more information, visit the
www.aepd.es website.
However, we recommend that before filing any complaint with the AEPD, you contact us, and especially with
BE MATE‘s DPO (
dpo@bemate.com) to analyze the specific situation that corresponds, and try, if applicable, to find an effective and friendly solution.
ARE SECURITY AND PROTECTION MEASURES APPLIED TO YOUR PERSONAL DATA?
Considering the nature, scope, context, and stated purposes of the processing, as well as the risks of various likelihoods and seriousness to your rights and freedoms,
BE MATE applies (and will apply) technical and organizational measures appropriate to ensure the proper security and protection of your personal data, in line with privacy by design and by default criteria, as well as applying a risk-based approach that will be reviewed and updated by
BE MATE when necessary. The use of the Hypertext Transfer Protocol Secure (HTTPS) in our platform is a reinforced guarantee for the security of your personal data.
VALIDITY AND AMENDMENT OF THE PRIVACY POLICY
This policy has been in effect since October 8, 2025.
BE MATE reserves the right to modify this policy to adapt it to future legislative, doctrinal, or jurisprudential developments that may apply, or for technical, operational, commercial, corporate, and business reasons, informing you in advance and reasonably of any changes that may occur when possible. In any case, we recommend that each time you access this platform, you read this policy in detail, as any modification will be published through it.
